You need to prove who you are and where you live. Fill out the application form and verify your email address. Our agent will contact you. You will need to provide a valid ID, passport photo, and other documents to provide your address.
Depositing
Cash/cheques/paying in slips. You can also fund your account via online money exchangers (digital currency and cryptocurrency traders) but it depends on the company.
Withdrawing
- Completing a withdrawal form at the Bank
- Completing a cheque leaflet for cash withdrawal.
- Issuing cheques to creditors to obtain cash or through clearing at the Central Bank.
- By e-mail and telephone
- Using ATM cards
- By written instructions to the branch requesting a transfer to be made to a 3rd party
How to operate the account
Every banks have different processes for running your account. Contact customer care to give you a “user guide” or information about how to operate or manage your account.
Keep track of your money
- Regular statements of account.
- Receipts from Automated Teller Machines (ATMs)
- Cash/cheques pay-in-slips
- Chequebook (counterfoils)
- Operating a saving account usually costs nothing
- The current account attracts COT – which is a commission on the debit turnover of your account over a period.
- Overdrawn balances attract interest
- Withdrawal from ATMs attracts fees.
- Charges for special services. Eg Transfer of money, special clearing of cheques, etc.
- Returned cheques attract a commission
- Issuance of dud cheques attracts penalties; it is also a criminal offense and offending customers may be prosecuted. Frequent (about 3 cheques in a quarter) returns of cheques would lead to the closure of the account for a period of 1 year.
With this service, you can be able to check your Account balance, make money transfers, and so on through the Internet. You will need to be signed and set up the service on your account by filling out an internet banking form and subscribing. Please visit any of our branches for assistance or email the contact center and an agent will assist you via email.